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Your Privacy and Security

Petsvetshop Privacy Policy

Petsvetshop regards privacy as an important part of our relationship with our customers. The following privacy policy applies to all Petsvetshop users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement you should email us

Collection of information

In order to use Petsvetshop's website, we may require information from you in order to provide the best possible service. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Petsvetshop is collected via correspondence from you or your company. This may be via telephone, email, mail, fax or directly through our website.

Use of Collected information 

Any details collected from Petsvetshop customers is required in order to provide you with our products and services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.

We follow generally accepted industry standards to protect personal information submitted to us, both during transmission and when we receive it. If you have any questions about security on our website, you can email us using the form below.

Access to Collected information

If your personally identifiable information changes, or if you no longer require our service, you may correct, update, delete or deactivate it by emailing us using the contact form on this page.


If you purchase a product or service from us, we may request personally identifiable information from you. You may be required to provide contact information (such as name, email and postal address) and financial information (such as credit card number, expiration date).

We use this informatiom for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. 


Petsvetshop uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailinglists by emailing us via the email contact form on this page. you will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that third party. 

Third Parties

Petsvetshop may, at its discretion, use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

Petsvetshop does not share your information with third parties for any unknown or unrelated uses.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our Website.


Links on the Petsvetshop website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Petsvetshop.com.au .

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Petsvetshop Security Policy

You have the option of using our secure online payment facility or Paypal.

Petsvetshop uses the eWAY Payment Gateway for its online credit card transactions. eWay processes online credit card transactions for thousands of Australian merchants,providing a safe and secure means of collecting payments via the internet.

All online credit card transactions performed on this site using eWAY gateway are secured payments. Payments are fully automated with an immediate response.

  •  Your complete credit card number cannot be viewed by Petsvetshop or any outside party.
  • All transactions are performed under 256 Bit SSL Certificate protecting your credit card data.
  • All transaction data is encrypted for storage within eWAY's bank grade data centre, further eWay is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Petsvetshop.


Delivery Policy

After ordering online, you will recieve an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 2 working days. Should goods be unavailable you will be notified within 2 working days. You will have the right to cancel the order should goods not be available for shipping within 2 working days.

If you wish to query a delivery please contact us via email or telephone.


We accept no liability for the contents of this website or any of the products sold. Our liability for any product which is defective or causes loss or damage of any kind is limited to the cost of the product or the provision of a replacement.

If you are located outside of Australia, it is your responsibility to ensure that your use of this website and the purchase of any products from us complies with the law where you are. We make no warranty or representation in this regard.

All prices are GST inclusive. If you live outside of Australia, all local taxes, customs duties and other government fees and charges imposed on any products you purchase are your responsibility.


Please contact us using the form below if you have any questions.

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Petsvetshop Pty Ltd ABN 88 141 859 127