All postage and shipping is one flat rate - no matter how much you buy.
Get together with friends and family and combine your purchases to take advantage of our flat rate shipping and postage charges. Great savings and no extreme postage or shipping fees and no nasty surprises!
Australian buyers: we charge a flat rate of $7.95 for postage via Australia Post within Australia. Registered post is available at checkout upon request, at a flat rate of $9.95 for all size parcels.
International Buyers : Flat Rate of $12.95 for Airmail, which should have your package to you within 10 Business Days. Registered Post is available for most International buyers at an additional fee. You can choose this option at checkout. The flat rate cost for Registered Post International is $29.50, regardless of the size of your pack, however value of order must be less than $500. We can insure packages valued at over $500 - please ask for quote (additional cost is roughly $12 for first $100 insurance and $5/100 after that).
Registered Post International Parcels offers an added security service for merchandise items, proof of posting, and a signature on delivery.
It is available for all items weighing less than 2kg (4.4 lbs) with a value less than $500. It offers reliable delivery within three to ten business days between metropolitan areas of major cities. Insurance is available for larger orders, please enquire.
Your order will be processed and posted within 2 working days. Allow up to another 7 days for delivery by Australia Post within Australia. (Usually only 3-5 days is needed.) In peak times such as Christmas allow 3 extra days. At Christmas time Australia Post is always busy and a little slower.
If your order is urgent we offer Express Shipping within Australia. For the flat rate of $14.95 we will post all orders received before Midday AWST (Perth Time) same day and will usually arrive to most Australian addresses within 2-4 business days. Note that this is not an "overnight" service, and delivery will depend upon Australia Post Express Network, but basically means that parcels will travel by air from West Coast to East Coast rather than road, so arrive more quickly.
Outside of Australia you will need to allow up to 2 weeks for delivery. Of course, its very likely if you are in the US you will receive your shipment within 7 business days depending on US Customs and USPS, but do allow a little longer as delays can occur for overseas shipments.
All orders within USA are delivered by United States Postal Service (USPS), we cannot ship by other independent couriers, however Express Courier International (ECI) is available on request. ECI may deliver within 5 days and is significantly more expensive, so only suitable for urgent orders.
Money Back or Replacement : If you're not happy, we are not happy! Please email Petsvetshop within 7 days of delivery of your product if you require a refund. Please include in your email the reason you are requesting refund. Simply return your unopened product to us within 30 days and we will replace or refund. If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit ; therefore advise you take out shipment registration of insurance with your postal carrier. Petsvetshop will not be responsible for parcels lost or damaged in transit if you choose not to insure.
PLEASE NOTE THAT SHAMPOOS AND FLEA SPRAYS CANNOT BE RETURNED FOR CHANGE OF MIND DUE TO CONTAMINATION RISK.
Return products to:PetsvetshopPO Box 3145Carlisle SouthWA 6101 Australia
Please note that chewable products such as Drontal and Spectrum Chews CANNOT be returned from USA or outside of Australia due to quarantine restrictions on products containing beef or pork.
We routinely ship to mainland USA, UK and Hawaii.
We absolutely cannot ship to Japan, as customs does not allow. Buyers from all other countries, it is your responsibility to check your local regulations and customs restrictions.
Sorry we no longer ship to Brazil as postage charges to that country have increased significantly and articles can take in excess of 8 weeks to arrive.